‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an natural focus for social media algorithms.
However, its rise as a viral TikTok topic has placed it at the forefront of an marketing transformation, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Today, a spree of user-generated videos have recorded its extensive utilization in “everyday tips”.
Hailed as a fix for dirty sneakers or making fragrance last longer, along with a cure for noisy doorways. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever amplified the hacks by having their research teams evaluate the claims and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were confirmed. So too were ideas it could prolong perfume and rejuvenate purses. Claims that it would whiten teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without spoiling the atmosphere” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Now it’s many conversations, diverse communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Having your brand advocated by users, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We are expanding this endorsement system.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with the youth demographic devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
The transition is visible in drops in broadcast and newspaper ads. Across Britain, advertising income for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, linking up with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to gauge performance.
The approach is growing. Advertising spending on digital creator partnerships is rising at quadruple the rate than the media industry overall. In the US, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate.
She added: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”